Shipping policy
🚚 Shipping Policy
📦 Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email/message with tracking details.
🌍 Shipping Rates & Delivery Time
Domestic Shipping (Pakistan):
- Estimated delivery time: 3–7 business days
- Shipping charges: (Add your details here — e.g., Free or Flat Rate)
International Shipping:
- Estimated delivery time: 7–15 business days
- Shipping charges are calculated at checkout based on your location
📍 Order Tracking
Once your order is shipped:
- You will receive a tracking number
- You can use it to track your parcel in real-time
⚠️ Delays
Delivery delays may occur due to:
- Courier service issues
- Weather conditions
- Public holidays
If there is a delay, please allow extra time for delivery.
❌ Incorrect Address
If a customer provides an incorrect or incomplete address:
- The shipment may be delayed or returned
- Additional charges may apply
Please ensure your shipping details are correct at checkout.
📦 Lost or Damaged Packages
If your package is:
- Lost
- Damaged
Please contact us immediately at:
📧 infomoon.coll01@gmail.com
We will do our best to resolve the issue as quickly as possible.
🚫 Shipping Restrictions
Some items or locations may have shipping restrictions.
If your order is affected, we will notify you promptly.
📌 Summary
- Orders are processed in 1–2 business days
- Pakistan delivery: 3–7 business days
- Tracking is provided for all shipments
- Contact support for any issues